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Email re PGL - sent Friday 24th April

Dear Parents

We understand that there is a great deal of anxiety amongst some of you with regards to PGL, particularly after the recent article in the media which some of you may have seen.

As many of you are aware, at this stage PGL are not offering schools a refund. This is something the school will continue to pursue through both our insurance providers and PGL. The cost of the trip is a considerable sum and not an amount we have easy and immediate access to, but the office staff have spent a great deal of time over the past three weeks looking at alternative arrangements.

As a school, we feel very strongly that parents should not be out of pocket and we are making arrangements for full refunds to take place. We have this week requested for Buckinghamshire Council to transfer funds directly to Parentpay, this transaction should be completed over the next week. We will then be able to arrange for Parentpay to send refunds to you all individually via the means in which you paid, be it via direct bank transfer or via payment card. This will take an additional 48 hours.

For those parents who have not paid directly via parentpay, we will arrange for a cheque to be sent to you at your home address at the same time.

The refund will be for the full amount which you have paid to date and will not have any deductions.

We apologise that this has taken time to resolve but we felt it best to update you once we had a solution in place; and we would like to thank those of you who have been so patient at this time. All of the staff are extremely disappointed that your children will not be able to experience what is by far one of the most successful trips we undertake as a school.

If you are struggling financially can we request that you complete the Free School Meal form attached. Please do also contact us directly so we can put you in touch with the local food banks and associated charities offering support at this time.

Once again, thank you for your patience and support. We will of course keep you updated should things change.

Kind regards

 

Mrs Peal


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